Following established guidelines and credit terms, contact customers by telephone and correspondence, for collection of outstanding accounts. Maintain computer files on customers
Collect and reconcile past due balances on accounts with the objective of decreasing outstanding receivables to improve cash forecast and DSO performance for the division
Using discretion to release orders on the daily suspend hold list while maintaining good customer and division relations, using credit guidelines and credit terms relevant to the customers situation
Respond to divisional and customer disputes or problems and needs, such as credit request, order releases, pricing and billing issues, aging status, and account status, and invoice copies. Prepare and send out correspondence to customer and division
Prepare hold list or stop shipments and distribute to division. Distribute month end reports to divisional managers as required. Review customer status with manager
Familiar with EDI/EFT transmission/payments
Ability to use Microsoft (Word and Excel)
Excellent verbal and written communication skills are a must
A minimum of 3+ years of business to business collections experience is a must
Experience working with JD Edwards software is an asset
Experience working with U.S. customers is an asset
Intermediate MS Excel skills are an asset. Basic MS Excel skills are required
Experience working in a fast-paced, high volume environment is required
We appreciate your interest however only those being considered for an interview will be contacted.
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