Key responsibilities include leading the day-to-day restaurant operations through hands-on personal involvement, in the management of our colleagues and running shifts in Market by Jean Georges.
Through consistent application of Shangri-La’s core practices and effective hands-on leadership and direction, assists the Restaurant Manager to ensure the highest quality fine dining standards within the restaurant; maximizing Associate, Guest and Owner satisfaction.
With high integrity, leads Associates in providing SLa hospitality from caring people according to the restaurant philosophy, ensuring that guests experience the highest quality food, service and entertainment
Interact with guests to regularly review and evaluate the degree of satisfaction with the restaurant; recommend and implement new initiatives when necessary to keep up with demand and market changes; investigate and resolve food quality and service complaints, ultimately maximize profits through outstanding customer service
Through personal presence, inspire a passion for food, wine and service amongst the restaurant team, through a genuine personal commitment to service excellence and an emotional sense of gracious hospitality
Participate in recruitment, lead Associates and effectively coach, motivate, communicate, recognize, schedule, provide performance feedback, maintain high levels of team spirit and conduct performance correction as required
Lead the day-to-day restaurant operation through hands-on personal involvement, provide input and implement strategies to effectively manage productivity, labour, beverage and food costs to maximize restaurant GOP
Constantly evaluate restaurant profitability and assist with the development and implementation of cost controls and profit enhancement measures
Supervise restaurant ambiance, music, lighting, settings, style and overall presentation
Maintain very good knowledge of wines and other beverages and up-to-date knowledge of food trends and industry practices
Ensure a high standard of cleanliness, maintenance and presentation plus safety of the restaurant through inspections and ensures areas of deficiency are resolved to achieve service expectations
Direct communication process within the department, ensuring effective communication amongst Associates and suppliers; attend meetings and ensure that reports are completed accurately, on-time
Maintain appropriate par levels for the restaurant, tablewares and adequate controls over labour costs, requisitions, purchase orders, receipt of goods and inventory
Undertake other ad hoc related responsibilities, as required
The following are mandatory competencies for this position.
Drives results – Passion for food and strives to exceed expectations for service excellence with demonstrated understanding of international fine dining, wine and service standards commensurate the leading hotels in high profile cities in the world
Customer Service Excellence – People focused and totally guest centred
Detail oriented – Strong organization skills, ability to prioritize workload, multi-task in a calm manner, with exceptional attention to detail
Financial competence -Demonstrates knowledge of budgeting, forecasting, productivity analysis and labour costing, inventory management/controls techniques, SLa operational elements, and operates within established hotel practices, policies and core practices
Communication – Excellent communication skills, 100% fluency in English with added ability to be an effective role model in standards of conduct and grooming
Innovation, creativity, decision making and problem solving – Proven innovator, responds promptly and reasonably when making decisions, ultimately ensuring successful problem resolution
Safety Focus – Demonstrates safe work practices and looks for ways to minimize workplace injuries
Exceptional leadership – Inspires employee commitment, loyalty and motivation though progressive workplace practices that foster teamwork, open communication, safety, respect, sincerity, helpfulness, courtesy and humility
Coaches and mentors – Fosters a climate of continuous learning, growth and improvement, with a strong commitment to the career development of others
Emotional maturity – Internally proud, outwardly gracious and humble with demonstrated ability to maintain professional composure under pressure
Ethical conduct and responsibility – Sets a positive example and fulfills responsibilities with the highest integrity, ethics and professionalism
Technology proficiency- Operates and maintains all departmental equipment, fully competent with POS, current Windows based programs (Word, Excel, MS Outlook)
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