Bilingual Customer Service Representative

  • 2-6 Year
  • Rimouski
  •   Posted On: January 6, 2018
  •   Skills: 

Job Overview

Roles & Responsibilities

Responsibilities will include:

Answer inbound calls with a friendly and courteous attitude ensuring a consistent and high level of customer service
Respond to inquiries in writing with accuracy and professionalism
Determine service requirement by utilizing active listening skills and business knowledge
Escalate complex requests to the appropriate contact
Ensure all inquiries are responded to in a timely manner

Qualifications & Behavioral Competencies will include:

Secondary school diploma. Diploma/certificate in Office Administration would be considered an asset
Minimum of 2 years’ experience in a customer service environment
Demonstrated proficiency in Microsoft Office, specifically Word, Outlook and Excel
Highly developed customer service and telephone communication skills with a focus on active listening
Ability to work in a fast paced, high-volume, detail oriented environment with a strong focus on multi-tasking, organizational and time management skills
Proven success performing individually and as an active team player
Demonstrated professionalism, displaying a courteous, friendly and positive attitude
Excellent communication (both verbal and written) and problem solving skills
Proven reliability with a consistent record of attendance at work
Ability to work various shifts, inclusive of evenings, weekends and holidays
Bilingual; English and French

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