Branch Manager in Training – Bas Saint-Laurent et Gaspésie

  • 3-8 Year(s)
  • Rimouski
  •   Posted On: April 18, 2017
  •   Skills: 

Job Overview

Roles & Responsibilities

In your role, you will have to:

  • Achieve the expected financial contribution target of the branch, in conjunction with the regional business plan, by communicating and identifying with your team the expected sales behavior and activities;
  • Provide customized “coaching” to advisors and customer service and sales support teams to develop their skills and support them in their career path;
  • Ensure the hiring, development and management of the performance of your team members;
  • Mobilize the team to ensure a superior customer experience;
  • Ensure compliance and enforcement by members of your team of established rules of engagement in customer segmentation, referencing, transaction execution, risk management, regulatory compliance, and Operational procedures of the branch;
  • Acting as the Administrative Unit Compliance Officer (RCUA) to oversee all the Mutual Fund Representatives (RMOs) assigned to the unit and ensure that all transactions comply with the rules of suitability and compliance ;
  • Develop a lasting relationship with the branch’s clients, through various activities aimed at acquiring and retaining customers;
  • Manage complaints and support branch employees to ensure that their resolutions promote improved customer satisfaction;
  • Optimize service quality for small businesses by aligning advisors’ allocation with the branch’s market potential;
  • Act as the Bank’s ambassador to the local community and foster relationships with key business partners;
  • If necessary, manage transactional activities.


  • Depending on your academic background, a minimum of three to eight years experience in management and coaching of a sales team as well as in sales and business development in the financial field:
  • Diploma of Collegial Studies (DEC) and eight years of experience
  • University certificate and seven years of experience
  • Baccalauréat option finance and five years of experience
  • Master’s and three years of experience
  • To be a mutual fund representative (REC)
  • Be responsible for compliance with the administrative unit (RCUA) or become a member within 3 to 6 months of hiring
  • Bilingualism (spoken / written) French and English, desirable

About National Bank of Canada

The National Bank of Canada (French: Banque Nationale du Canada) is the sixth largest commercial bank in Canada. It is headquartered in Montreal, and has branches in most Canadian provinces and 2.4 million personal clients. National Bank is the largest bank in Quebec, and the second largest financial institution in the province, after Desjardins. National Bank's Institution Number is 006 and its SWIFT code is BNDCCAMMINT. As at July 31, 2016, National Bank had a network of 453 branches and 937 Automated Teller Machines in Canada. It also had a number of representative offices, subsidiaries and partnerships in other countries, through which it serves Canadian and non-Canadian clients.

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