Business Analyst

  • 2-9 Year
  • Alberta, Edmonton
  •   Posted On: October 10, 2017
  •   Skills: 
  • Industry: Business Analyst
  • Qualifications Required: BAchelor's Degree
  • Job Type: Contract

Job Overview

Roles & Responsibilities

Business Analyst Our client is seeking a Business Analyst for a short-term contract in Calgary. Responsibilities include:

  • Provide exceptional customer service in handling general/standard Tier 1 corporate cardholder/traveller/travel arranger inquiries, aiding those experiencing problems and issues with card transactions, travel arrangements or expense claim processing.
  • Catalogue calls and issues in the case management system.
  • Assist employees in reconciling past due balances by reviewing online credit card statements and expense reports.
  • Assist employees in disputing duplicate and fraudulent charges with credit card providers.
  • Receive and process corporate card applications, checking for correctness and completeness.
  • Report lost/stolen corporate credit cards to credit card providers.
  • Update employee information in credit card provider sites i.e., address updates and cancelling corporate cards of terminated employees.
  • Work closely with the iExpense System Administrator and Accounts Payable departments in investigating payment errors, and locating missing receipt packages.
  • Assist the Corporate Card Analyst in the preparation of email notifications to employees with un-expensed transactions, delinquent accounts and credit card cash withdrawals.
  • Other supporting duties as requested.

Qualifications:

  • Previous experience with credit card programs, travel programs, banking, call centre/customer service considered an asset.
  • Strong PC skills, particularly a strong knowledge of various computer software packages such as Word, Excel, PowerPoint, Email and vendor online applications (e.g. [email protected], BMO Online).
  • Previous experience with Oracle iExpense or other expense management systems would be a definite asset.
  • Pleasant and professional telephone manner and strong interpersonal and influencing skills.
  • Strong customer service focus.
  • Demonstrated strong organisational, planning, and multi-tasking skills, and ability to work with sensitive information.
  • A flexible approach combined with a strong team orientation.
  • Excellent accuracy and attention to detail.
  • Able to pass a security check.

ABOUT THE IAN MARTIN GROUP Founded by engineers to support the needs of technical organizations, the Ian Martin Group has been creating authentic connections around meaningful work since 1957. As North America’s most progressive recruitment and project-staffing firm, we specialize in engineering and IT recruiting to help organizations of all sizes hire better. The Ian Martin Group is a certified B Corporation, which means we meet comprehensive standards that measure our impact on employees, suppliers, community, and the environment. We will review applications as they are received, and we will contact candidates whose skills and experience best suit this role.

About Ian Martin Group

Founded in 1957, the Ian Martin Group is one of North America's leading consulting and project recruitment firms. As a Certified B Corporation (www.bcorporation.net/ianmartingroup) our company meets comprehensive standards that measure our impact on employees, suppliers, the community, and the environment. Our guiding statement is: "building authentic connections around meaningful work." The Ian Martin family includes IME, IMT and IMIT – experts in engineering, telecom and information technology respectively We thank all who apply, however, only those selected for an initial interview will be contacted.

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