Business Analyst

  • 3-5 Year
  • Montréal
  •   Posted On: September 28, 2018
  •   Skills:  Communication, Project Management, Salesforce

Job Overview

Roles & Responsibilities

At Bombardier, our employees work together to evolve mobility worldwide – one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel. 


In your role, you will:

  • Resolve support queries that relate to user set-up, territory and data management, bugs and maintenance
  • Manage escalations which relate to the enhancement of existing functionality and small project requests
  • Support the Salesforce.com Product Owner to implement tailored and scalable Salesforce solutions
  • Act as a lead in change requests and projects
  • Support projects tasks in test and production environments
  • Offer guidance and mentoring to business partners and focals within our business community network


Qualifications 

As our ideal candidate, 

  • You have a minimum of 3 to 5 years of experience working with Salesforce.com Sales Cloud; knowledge of Marketing Cloud is an asset
  • Salesforce ADM201 accreditation is highly desirable
  • You have previous experience of user support for Salesforce is essential (preferably at a multi-dimensional organization)
  • You are proficient with Salesforce.com configuration including creation of custom objects and fields etc.
  • You have experience with enterprise API tools; Data Loader is desirable
  • You have business analyst experience in requirements gathering, elicitation, analyses
  • You have experience in documenting user and system requirements, leading the technical design, testing and implementation of small change requests
  • You have experience in business process analysis, and strong knowledge of best practices
  • You are a motivated, self-starter and show initiative with ability and drive to perform in a very fast-paced environment
  • You are able to multitask and adapt to changing priorities
  • You are a strong team player with good communication skills
  • You are an analytical problem solver with strong attention to detail
  • Experience in the aviation industry is an asset
  • You have knowledge of Microsoft Excel, Visio and basic project management

About Bombardier Inc.

Bombardier was founded by Joseph-Armand Bombardier as L'Auto-Neige Bombardier Limitée (loosely translated to "Bombardier Snow Car Limited") on January 29, 1942, at Valcourt in the Eastern Townships, Quebec. A mechanic who dreamed of building a vehicle that could "float on snow,"[citation needed] in 1937 Bombardier designed and produced his first snowmobile in a small Valcourt, Quebec repair shop. Bombardier's technological breakthrough in the design of bush vehicles came in the mid-1930s when he developed a drive system that revolutionized travel in snow and swampy conditions. In 1937 Bombardier sold 12 snowmobiles, named the B7 and, in 1942, created l'Auto-Neige Bombardier Limitée company.

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