Business Systems Analyst

  • 5-10 Year
  • Burnaby
  •   Posted On: September 28, 2018
  •   Skills:  Business Analysis - IT, Communication, UML
  • Industry: Telecom
  • Job Type: Full Time

Job Overview

Roles & Responsibilities

Are you a dynamic self-starter that is ready to hit the ground running alongside a team of passionate and driven individuals?

If this describes you, the Portals and Product Catalog team in Inventory & Service Fulfillment (ISF) group awaits you.

Who Are WE?

We are striving to be the IT Service Provider of choice for our partners and peers, the ISF team is dedicated to providing quality and reliability in our people and our systems.

Who Are YOU?

Are you experienced in Service Fulfillment domain with expertise in Web Portals implementation and Offer/Product Catalog modelling?

Are you able to design, develop, test and support applications?

In this role, you will use your expertise to grow and maintain our Product Catalog portfolio.

If you are ready to explore new technologies and excel at what you do, read on…

Here’s the impact you’ll make and what we’ll accomplish together

As a Business Systems Analyst II within Inventory & Service Fulfillment team, your efforts will influence and shape the customer experience.


Because you are passionate about developing solutions and digital strategies to optimize the online user experience, increase marketing effectiveness, and improve customer satisfaction. You know how to design, develop and maintain customer-facing, multi-channel web portals solutions for the enterprise. Specifically, you will help define and build the technical framework and roadmap for a scalable and secure suite of portal applications that will be used by our front-line agents, customers and partners to explore, understand, order and report on TELUS products and services, and track progress.

Here’s how

You are a Creative & Analytical Thinker:

  • By performing cost-benefit/alternatives analysis, risk assessments, and recommendations for projects and operational activities
  • Develop application requirements based on input gathered from a variety of sources including analysis results and feedback from the user community
  • Execute and implement impact analysis of project requirements or change requests from an end-to-end perspective of enterprise stack while identifying impacts to all applicable upstream and downstream systems
  • Collaborate and identify key stakeholders and critical success factors for projects

You are an Expert in your Field:

  • Successfully creates and manages work breakdown structure (WBS) to identify and sequence project activities and estimate associated resource requirements, duration and cost using formal estimating methods
  • Have experience implementing systems with excellent attention to detail
  • Engages the appropriate use of standardized components and support the development of new ones
  • Provides excellent application support, problem solving, configuration, development, testing, deployment and performance tuning
  • Certifies system designs support reliable, scalable, secure, and flexible solutions

You are an excellent Collaborative Communicator:

  • Delivers support documentation and training for operations team members
  • Coach, develop and work with offshore team members
  • Responsible for the completion of comprehensive complex assignments on time and delegate as required


You’re the missing piece of the puzzle

  • Excellent knowledge of developing application requirements based on input gathered from a variety of sources including analysis results and feedback from the user community
  • Experienced with working with Agile methodologies and continuous delivery approaches such as Scaled Agile Framework (SAFe), Continuous Integration or test-driven development (TDD)
  • Either current or recent full stack development experience
  • Qualified in developing complex technical requirements for distributed applications
  • Proficient with the Unified Modeling Language (UML)/Object Modeling, related tools and methodologies
  • Strong experience developing technical design specifications and use cases
  • Skilled in creating modern, intuitive, secure and high performance web portal solutions
  • Understanding of current web infrastructure and ability to make decisions on how pieces move over to minimize disruption
  • Experienced in building and supporting web applications using HTML, CSS, modern JavaScript framework, tooling and libraries such as Angular, React, Node.js, JQuery, RequireJS, Foundation and Bootstrap
  • Have working experience with WebServices/representational state transfer (REST) Application programming interfaces (APIs)
  • Knowledge in distributed Java/ Java Platform, Enterprise Edition (J2EE)/Oracle based environment
  • Other tools & technologies: Oracle databases, Structured Query Language (SQL), Linux

Who is TELUS?

We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

About Telus Communications

elus Communications (stylized as TELUS) is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and IPTV television. The company is based in the Vancouver, British Columbia area; it was originally based in Edmonton, Alberta, before its merger with BCTel in 1999. Telus's wireless division, Telus Mobility, offers HSPA+, and LTE-based mobile phone networks. Telus is the incumbent local exchange carrier in British Columbia and Alberta. Telus's primary competitors are Shaw Communications in the Western provinces, and Bell Canada and Vidéotron General Partnership in Quebec.

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