Canada Customer Service

  • 1-5 Year
  • Saskatoon
  •   Posted On: October 4, 2018
  •   Skills:  Communication, Retail Marketing, Sales, SAP SD
  • Industry: Retailing
  • Job Type: Part Time-Contract

Job Overview

Roles & Responsibilities

Responsibilities:

Assist in the delegation of work by providing clear, concise direction to Outfitters and following up to ensure proper execution;

Support the Manager with motivating, engaging, coaching and training fellow Outfitters;

Departments include: Switchboard, Cash Office, Cash, Customer Service, ISP

Respond to and handle customer issues by using good judgment, logic in solving problems and making decisions within the job scope;

Provide legendary customer service every time by assisting customers in making buying decisions and identifying or evaluating customers’ needs and making recommendations based off of this analysis;

Promote Cabela’s programs, including In Store Pick-Up and Voice of the Customer; Outdoor Fund;

Use current POS and SAP systems to accurately and appropriately complete customer transactions following all policies, including those requiring checking for identification and age requirements;

Provide support with training, LMS and scheduling support;

Process returns and other special orders such as holds and outdoor licensing;

Assist with weekly and monthly auditing of licenses, holds, returns and gift cards;

Ensure visual presentation standards are met by up-keep and maintenance including, but not limited to, in-store signage, merchandise recovery/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed;

Assist in other areas of the store when needed.

 
Qualifications: 

High School Diploma or equivalent

Experience in Retail or Sales, specifically with processing cash, credit and debit transactions

Must be able to obtain a Firearms Possession and Acquisition License (PAL)

Must be able to stand and walk for long periods of time

1 or more years of supervisory experience in Sales or Service environment would be considered an asset

Passion for the outdoor lifestyle

Strong interpersonal and leadership skills

Excellent verbal and written communication skills

Demonstrated ability to take initiative and action quickly

Excellent problem solving and critical thinking skills

Passion for customer service

Daytime and weekend availability required

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