Client Advisor

  • 3-5 Year
  • Happy Valley-Goose Bay
  •   Posted On: September 14, 2018
  •   Skills:  Communication, Customer Service Manager, Flexibility

Job Overview

Roles & Responsibilities

What will you do?

Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities 

Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business

Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions

Proactively take ownership of resolving and preventing client banking problems

Cultivate and maintain relationships with partners to work as one RBC team

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

 What do you need to succeed? 


Must-have 

Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment 

Drive and self-motivation, as well as excellent communication skills and emotional intelligence

Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)

Personal flexibility to work flex hours

Eagerness to learn and determination to succeed

Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course

Nice-to-have 

Track record in building rapport and maintaining client relationships within the financial, service or retail industry 

Mutual Funds accreditation

What’s in it for you? 

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. 

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable 

A world-class training program in financial services

Excellent career development and access to a variety of job opportunities across business and geographies

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

About Royal Bank of Canada

he Royal Bank of Canada History site has been created to remember and celebrate our heritage and the generations of men and women who transformed our company into a leader in Canada and a growing force in countries around the world. Over the years we have invested in the future by delivering quality products, creating jobs, protecting the environment, respecting diversity and making a difference in the communities that we serve. Our shared values of service, teamwork, responsibility, diversity and integrity help guide our behaviours and decisions, inspire us to lead in diversity and inclusion and define what it means to be a responsible corporate citizen. Today, approximately 79,000 client-focused and committed employees help us earn the right to be our clients’ first choice, differentiating us as an exceptional source of advice for the 16 million clients worldwide that we serve.

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