Customer Reliability Engineer

  • 3-5 Year
  • Sarnia
  •   Posted On: October 17, 2018
  •   Skills:  Communication, Mechanical Engineering, Problem Solving, Turbo Machinery CFD

Job Overview

Roles & Responsibilities

Duties and Responsibilities

Reviews customer applications proactively and makes specific recommendations for MTBR improvement under general direction of the engineering. 

Analyzes and evaluates specific customer applications. Then submits recommendations for improvement via the John Crane Application Data Information Sheet directly to Engineer.

Directs and troubleshoots as required the application, installation and commissioning of mechanical seals and their auxiliary support systems.

Observes, collects and evaluates customer data. Then reports seal program’s results utilizing John Crane’s current reliability management software, e.g., Interface under general direction of the engineering.

Analyzes the equipment survey for inventory optimization opportunities within current consignment management guidelines. Manage, consolidate and standardize inventory at all times.

Maintains John Crane‘s equipment survey.

Communicates orally and in writing with customers, company personnel, and vendors providing counseling, recommendations, and technical assistance. May include making technical presentations to customers or management with oversight from the engineering.

Provide customer training for maintenance and operations personnel as required.

Assists customer with the “Management Of Change (MOC)” process.

Prepare and submit “MOC Forms” for new stock requirements, deletion of obsolete stock items and complete catalogue description changes. Needs signature by Managing Director and Client Contract Representative.

Collects new equipment data sheets from customer’s project engineers and makes initial recommendations for approval by engineering.

Performs other duties and responsibilities as necessary to comply with specific contractual terms of the agreement, or as required by the manager.

Monitors KPI’s, prepares and submit monthly reports by due date. Reports to include charts of all relevant KPI’s, list of activities performed to improve reliability, track recommendations made and their implementation, follow up on recommendations to drive improvements in reliability.

Prepare for and participate in all meetings related to John Crane performance, onsite meetings with clients focused on reliability, EH&S and quality.

Preform seal condition analysis inspections and reports to determine root cause for seal change to improve equipment reliability and up time.

Maintain account coverage with up to date back up plan during vacations and holidays.

Maintain up-to-date safety training records for site access.

Other duties as assigned.

Required Skills and Experience


Bachelor of Engineering Degree or equivalent experience 

Experience: At least 2 years minimum experience with exposure to pump/seal experience with technical background to enable them to trouble shoot, understand the mechanisms for failure modes and interpret the types of failure which would then result in a technical solution going forwards to mitigate further issues from a Reliability perspective.


Understanding of oil and gas processes 

Knowledge of pumping systems

Well organized

Thorough understanding of the Microsoft Office Suite of applications.

Works independent and remotely

Troubleshooting and problem solving skills

Good communication skills to deliver presentations, reports and problem solve.

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