Customer Service Representative

  • 0-0 Year
  • Toronto
  •   Posted On: November 21, 2017
  •   Skills: 

Job Overview

Roles & Responsibilities

As a Customer Service Representative, you will:

  • Serve and delight each customer during every interaction and execute financial transaction including deposits, withdrawals, bill payments, foreign currency requests and/or other account transactions in an efficient and professional manner
  • Proactively demonstrate lobby leadership and educate our customers on self-serve options available to them with the goal to deliver an enhanced customer experience
  • Understand our customers’ needs through quality conversations and identify opportunities to promote the right financial products and services to meet their needs
  • Refer customers to branch team members and partners who can have quality needs based conversations to explore customers financial needs and goals
  • Maintain overall appearance and presentation of the branch
  • Actively participate in regular coaching sessions and team meetings

Joining the BMO Team has many perks, including:

  • Access to a variety of formal and informal training including on-the-job training, online learning, virtual classroom and in-class-room learning
  • Career planning tools and resources to support you in growing your career with us
  • Opportunities to participate and volunteer in the community
  • A flexible work schedule to meet your work/life commitments


What you need to succeed:

  • A positive, enthusiastic attitude, with strong people skills
  • Proven customer service experience and passion for helping others and sales delivery
  • Sales & service oriented with a demonstrated ability to proactively listen, identify sales opportunities and solve problems
  • Effective relationship management skills
  • Effective communicator, both verbal and written
  • The ability to multi-task, with above-average computer skills and digital awareness

Additional Requirements:

  • Candidates will have flexibility to work evenings and weekends when required on a rotational basis as part of the branch team including:
    Flexibility to work a variety of shifts and locations within the market;
  • Flexibility to work a variety of shift lengths from 3 hours to 9.5 hours/day.
  • We’re here to help our customers, our community and our colleagues. As a member of our branch team, we’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and networking-building opportunities, we’ll help you gain valuable experience, broaden your skillset and achieve your goals.

About BMO Financial Group

Bank of Montreal is bilingual -- it speaks Canadian and American business. Also known as BMO Financial Group (or, more familiarly, BMO, pronounced "bee-moe"), the company is one of Canada's oldest and biggest banks. Serving individuals, government agencies, and businesses large and small, it has about 900 branches that provide deposits, mortgages and loans, life insurance, credit cards, investments, and wealth management services.

Hi! How can we help you?

Click below button to start chat

Chat Icon
chat icon