Customer Service Representative

  • 0-3 Year
  • Blainville
  •   Posted On: April 5, 2018
  •   Skills:  Communication, Customer Service

Job Overview

Roles & Responsibilities

The Customer Service Representative performs customer transactions, providing legendary service & advice to create legendary customer experiences. This role is required to understand customer needs and identify opportunities to promote TDCT products and services to the customers, referring them to appropriate team members or internal Bank partners. The Customer Service Representative reports to either the Manager Customer Service or Manager Customer Service and Sales.

Requirements

Customer Experience

Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience

Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner

Ensure the customer area is professional and inviting in appearance

Ensure customer problems are handled appropriately, escalating issues when necessary

Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver an enhanced customer experience and create a positive “First Impression’” by greeting and engaging customers in a range of sales, service and informational conversations

Develop and Manage the Team / Teamwork

Contribute to a positive working environment

Actively participate in the performance management process

Meet professional/personal development objectives by utilizing learning maps

Actively participate in regular meetings and coaching sessions

Business Results

Engage customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services

Contribute to the achievement of branch business objectives by meeting or exceeding individual sales & referral goals

Understand and meet the needs of customers by providing them with advice on appropriate products and services, and/or identify sales opportunities and refer customers to appropriate team members or TD partners

Contribute to the timely and accurate completion of branch administration work

About Td Canada Trust

Headquartered in Toronto, Canada, with more than 80,000 employees in offices around the world, The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). Business Banking provides financial solutions to Canadian businesses of all sizes across a wide range of industries. Dedicated Business Banking Specialists deliver customized solutions to meet the unique needs of business customers. Drawing on a range of products and services including financing, deposit, investment, cash management, international trade and foreign exchange, our relationship teams provide the right tools and advice to help customers achieve their goals. Business Banking includes: TD Auto Finance Canada Small Business Banking Mid-Market Commercial Banking Specialized Commercial Banking that is comprised of: Commercial National Accounts and Asset Based Lending National Real Estate Group Commercial Mortgage Group TD Equipment Finance Agriculture Services Aboriginal Banking

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