Investment Specialist

  • 3-5 Year
  • Toronto
  •   Posted On: April 14, 2018
  •   Skills:  Communication, Financial Planning, Sales

Job Overview

Roles & Responsibilities

Job Requirements

Accreditation Requirements

Mutual funds license (IFIC, CSC or equivalent) required

Successful completion or working toward at least one of the following is recommended: PFP or CFP within 18 months

Customer Experience

Provide exceptional money-in advice at every customer interaction

Prospect, identify and onboard new TD Investment customers by using effective sales techniques and through the use of discovery and triage, including financial planning delivered through specifically designed tools and resources

Deepen investment relationships with TD customers by offering investment advice and consolidating OFI assets

Contribute to the achievement of TD LEI goals by modelling LEI attributes and behaviours while strengthening customer loyalty

Communicate in a clear and understandable manner, keeping pace with the customer, speaking clearly; verifying customer understanding and agreement as appropriate

Build and maintain expert knowledge of the markets and our products and services to be able to effectively and efficiently assist our customers

Ability to guide customers through the planning process and provide suitable recommendations to clients with <$250K in investable assets

Possess comprehensive understanding of the local market, competitor offers, and economic trends

Exercise strong judgement to deliver mobile-based customer interactions/experience

Ensure proper handling of any issues/complaints using the TD Customer Problem Resolution process

Team Dedication & Support

Report to Area Manager with ability and adaptability to work independently and remotely

Participate fully as a team member and contribute to a positive and professional work environment by actively participating in all coaching, training, campaigns and huddles

Participate in external training/industry courses to upgrade skills as required

Share expertise, relevant information and any changes discovered in daily interactions

Lead by example by positively building and maintaining the morale, motivation and top performance of the team by consistently exemplifying open, respectful and timely interactions with customers, colleagues and support areas.

Business Results

Follow a disciplined sales plan to accelerate profitable revenue growth and enthusiastically explore and secure new business development opportunities

Use TD lead generation tools for existing clients and prospect for net new clients and customer discovery meetings

Employ excellence in sales management practices, with emphasis on pipeline success

Actively participate in local TD marketing and community events to gain new opportunities for TD

Demonstrate and nurture existing network and build new COIs within the community (e.g. Business Associations, local businesses, etc.) to facilitate new growth opportunities

Maximize growth through positive relationships with assigned Branches by partnering with District Vice Presidents, Branch teams, and other channel partners to achieve growth targets

Partner with other non-branch TD sales teams (Mobile Mortgage Specialists, Mobile Advisors, Everyday Banking, and more) to find opportunities for growth

Keep current on all Bank product offerings, comparing, assessing and differentiating with competitor offers

Review, submit and follow up on OFI transfer requests and any other relevant or regulatory documents

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