It Support Administrator

  • 3-5 Year
  • St. John's
  •   Posted On: September 1, 2018
  •   Skills:  Excel, IT Consulting, SQL

Job Overview

Roles & Responsibilities


As an IT Support Administrator, you will be responsible for providing first-line technical support to computer users experiencing difficulties with computer hardware, software applications, and communications software, specifically in a Marine environment. You’ll be the face of IT at a site level while you: 

Provide hardware and software support on employee systems (troubleshooting, email, network, software and peripheral equipment problems)

Install and operate a variety of software programs and to patch, upgrade or otherwise maintain existing software programs

Provide problems solving services to site level network users in an efficient and timely manner

Maintain backup procedures and logs as per company and client standards

Complete workstation & domain configurations and maintenance

Administer and maintain end user accounts, permissions and access rights to company resources

Responsible for moves, adds and changes to hardware and software to create consistencies across the Group

Ability to read and interpret technical documents and procedure manuals and apply information provided within

Assist with projects and other duties as requested or assigned by leadership


You are a self-motivated individual who loves change and adapts easily to evolving expectations and mandates. You are the type of person people can rely on as you are always available and ready to roll up your sleeves and work when it’s required. You are known for having excellent communication skills and can easily understand and express needs.

Solid background in desktop & server hardware and software support

Proven track record of expertise in Microsoft Office, Outlook 365 Windows 7/10.

Experience troubleshooting and implementing networking infrastructure (LAN, WAN and VPN)

Knowledge of DSL, Dedicated Fibre, FibreOp & Satellite Internet Connections

Data manipulation analysis with SQL, Access and Excel

Excellent analytical and organizational skills with strict attention to detail

Mature and independent worker with strong customer service skills

Flexibility to work varying shifts or additional time as instructed by business needs

Able to travel to various company sites to execute duties

Ability to meet deadlines and work in a rapidly changing environment

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