Assists staff with the installation, configuration and ongoing usability of desktop computers, laptops, peripheral equipment and software within established standards and guidelines.
Works with vendor support contacts to resolve technical problems with computing equipment and software.
Works with service desk, network and server operations staff as appropriate to determine and resolve problems received from clients.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Trains and orients staff on the use of hardware and software.
Assists in maintaining LAN / WAN records and as appropriate telephone systems cable.
Maintain technical problems history through a ticketing system.
Maintain local network policies, practices, security measures and control documentation.
Assist in preparing, revising and maintaining procedures and documentation.
Must Have Skills:
2 – 4 years of experience in Information technology.
Previous experience within a corporate office technology environment.
Thorough understanding of Windows and Microsoft Office Suite.
Must be familiar with all components of laptops and desktops and be able to replace peripheral components, perform upgrades and repairs to legacy systems.
Monitoring of third party service providers and evaluation of outsourced IT support service offerings.
Extensive experience with an incident management system is a must.
Knowledge of computer hardware technology and remote diagnostics tools is necessary.
Knowledge of client / server networking and telephony systems.
Experience with internet and intranet including email, web-based applications and internet browsers is desirable.
Familiarity with remote tools such as SMS, Remote Assistance and Remote Desktop a plus.
Expertise and Skills
Help Desk/Entry Level, Desktop Support Technician 2 – 4 years
Must-have: Describe your experience as a Junior – Intermediate Desktop Support Technician to assist with day to day delivery of site support services by providing tier 1 and tier 2 support for computer hardware and software.
Hi! How can we help you?
Click below button to start chat