Manager, Business Centre

  • 1-4 Year
  • St. John's
  •   Posted On: May 16, 2018
  •   Skills:  Business Development, Communication

Job Overview

Roles & Responsibilities

Leadership & People

Accountable to ensure appropriate level of depth and skill set by using the levers (hire, develop, coach and motivate employees) to deliver on a balanced profitable growth

Provide leadership and direction in the marketing and delivery of Financing and Consulting offering while maintaining accountability for the activities, quality and profitability of such

Be the Change agent in the dissemination of information to ensure that all employees are kept abreast of BDC’s operational changes, business rules, policies and procedures, mandate and objectives

Develop and implement a branch sales/market plan to support the portfolio growth strategy for Financing and Consulting for the territory that is aligned with the regional strategy and manage business activity

Results, Sales & Relationship

Manage the existing client relationships by actively monitoring the profitability of BDC’s relationship with clients and proactively assess client needs to identify opportunities and convert them into results while meeting the client’s immediate and broader business objectives

Actively plan and develop client acquisition strategies that lead to results and manage key professional relationship to ensure a consistent flow of activities.

Keep abreast of local business opportunities while maintaining active profile in the business community through participation in associations such as Chambers of Commerce, Boards of Trade, etc.

Manage branch activities via the team to achieve/exceed results by regularly assessing the quality/quantity of loans and the portfolio, pipeline progress, product results, activity distribution and client satisfaction

Transactions, Portfolio, Risk & Profitability

Accountable for compliance to business rules, policies and procedures in all aspects of the life of a loan (business development, underwriting, security & disbursement and administration & relationship)

Authorize, decline or recommend loan applications, administration and disbursements within established parameters and ensure a high caliber of credit analysis and due diligence on all transactions with strong focus on credit risk, profitability and quality

Proactively manage high-risk clients and communicate with internal partners to restructure deals, remediate risks and minimize loss

Accountable for the Profit and Loss statement of the operational unit, the portfolio growth, its efficiency, the risk level and pricing of transactions as well as the difference between the predictive models (Risk rating, forecasted loss rate) and the actual performance (which represents the sound judgment)


Demonstrated strength in business development and customer relationship management skills

Leadership and ability to manage a team

Thorough knowledge of BDC products, services, policies, processes and procedures and ability to provide high quality customer service to internal/external clients

Sound credit judgment coupled with a strong understanding of credit policies and practices

Ability to actively address situations where potential risks are identified

Ability to maintain sound account management practices and a profitable loan portfolio

Good time management and priority setting skills in order to meet critical deadlines

Strong business acumen

Thorough understanding of the dynamics of the small business environment

Bilingualism may be required depending on the location

Bachelor degree in commerce or business administration

Experience in leading a team at the BDC or with a previous employer

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