Manager. Loyalty & Retention

  • 3-5 Year
  • Mississauga, Toronto
  •   Posted On: November 7, 2017
  •   Skills: 
  • Industry: Manager
  • Qualifications Required: Bachelor's Degree
  • Job Type: Full Time

Job Overview

Roles & Responsibilities

The Loyalty & Retention team is responsible for all interactions with our client base, with the focus being on programs and campaigns to reduce churn, increase revenue while creating loyalty with a positive client experience.   The team is looking for a dynamic, results-oriented person with excellent interpersonal skills to provide best in class forecasting and analytical insights for Bell Small Business.   Job Duties/Accountabilities

  • Development of churn forecasting models, analysis, trending and executive presentations for Bell Small Business.
  • Understand and quantify macro/micro drivers impacting results to provide insights, trends and forecast adjustments for the senior leadership team and execution teams to best address and positively influence our results.
  • Responsible for creating daily, weekly, monthly and quarterly Small Business outlook forecasts and presentation updates to the senior executive team
  • Work cross functionally to influence change with key stakeholder groups (executive team, marketing, pricing, channel, operations, care etc…)
  • Conduct work sessions to understand current and anticipated churn drivers.
  • Ability to work independently, self-motivated, organized and self-disciplined
  • Strategic and analytical thinking skills, including the ability to quantify, manipulate and analyze customer data/results


  • Minimum 3 years management experience in Forecasting/Analytics in a Marketing, Channel, Pricing and/or Finance role.
  • Advanced skills in MS Suite of Applications (PowerPoint, Excel)
  • Comfortable with various database applications (SQL, SAS, Tableau) or have an appetite to learn.
  • Highly organized and able to manage multiple projects simultaneously in a fast paced environment
  • Ability to work independently, self-motivated, organized and self-disciplined
  • Excellent communication skills, both written and verbal.
  • Creative / Strategic / Analytical thinker
  • Proven ability to gather/organize/manipulate data and turn results into insights.
  • Knowledge of financial metrics, forecasting and implications.
  • Flexible and able to comfortably operate in an ever-evolving & changing environment.
  • Strong organizational and time management skills to meet deadlines & handle changing priorities


  • University graduate – B.A, MA, MBA – Marketing, Commerce, Economics or Finance preferred.
  • Minimum 3 years management experience in forecasting or analytics in a Marketing, Channel, Pricing and/or Finance role.
  • Telecom experience would be an asset.

  Bilingualism is an asset (English and French)

About Bell Canada

As Canada’s largest communications company, Bell provides consumers, businesses and government customers with solutions for all their communications needs: 4G LTE wireless with Bell Mobility and Virgin Mobile Canada (national) Bell Fibe Internet (Ontario, Québec, Atlantic Canada and Manitoba) Bell Fibe TV (Ontario, Québec, Atlantic Canada and Manitoba) and Bell Satellite TV (national) Bell Home Phone, local and long distance (Ontario, Québec, Atlantic Canada and Manitoba) Broadband communications technology and connectivity solutions including data hosting and cloud computing through Bell Business Markets (national) Bell offers industry-leading wholesale solutions including connectivity, hosted and professional services and network equipment to Canadian and international service providers Bell Media is Canada’s premier multimedia company in conventional, pay and specialty television; national radio; digital media; and out-of-home advertising.

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