An exciting opportunity is now available for a Medical Office Administrator to work as part of inter-disciplinary teams led by committed family physicians in the Hamilton area. Winterberry Family Medicine serves as a focus for primary care management, community-based health promotion and disease prevention programs and activities.
20-34 hours weekly
Possibility of changing to a full time position within 6 months
Responsibilities and Duties
Serving a large rostered patient population, you will provide a variety of administrative supports to the medical clinic. The role will include, but is not limited to: entering relevant data into an Electronic Medical Record software program, working both individually and as a team member of a highly functioning team; in a fast paced, high-volume work environment, using active listening skills in inbound calls, managing outbound calls to patients confirming appointments, data entry, stocking & cleaning exam rooms and managing faxes.
Qualifications and Skills
PSS EMR is a plus
Job requires analytical, evaluative and problem solving skills, as well as attention to detail in order to: determine appropriate questions to ask patients in order to establish the facts relevant to their inquiry; determine the next available appointment, to ensure it meets with the patient needs and office protocol. Communication and Interpersonal are required to deal effectively with patients and health care professionals on a regular basis. Job requires resigning, logical thinking and evaluative skills to recognize irate patients/callers who may be verbally aggressive and to determine appropriate approach and language to respond to and calm the patient/caller. Mathematical skills are required to determine appropriate change due when a patient is paying for an uninsured service. Ability to use office equipment which includes but is not limited to, multi-line phone system, personal computer and the associated software, 3-1 multi functioning copier etc.
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