Operation Officer Iii

  • 3-5 Year
  • Mississauga
  •   Posted On: September 7, 2018
  •   Skills:  Banking Operations, Communication, Customer Service, Organisational

Job Overview

Roles & Responsibilities

Job Description

The role of the Operations Officer is responsible for reviewing new SBB accounts and account maintenance (signing authority changes) to ensure 100% adherence to AML/KYC requirements are met. The Operations Officer is expected to meet Service Level Agreements and engage the branch to address and resolve any deficiencies. This role supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Agreements and CEI targets are met.

Job Requirements 

Review 100% of new SBB accounts and signing authority changes for accuracy and completion of AML/KYC/KYB information required to adhere to AML/KYC/KYB compliance, inclusive of internal and external legal documentation, and provincial/jurisdictional requirements

Positively contribute to the overall customer experience and loyalty index in each interaction

Ensure all required processing and enquiries are fulfilled meeting Service Level Agreements

Ensure work volumes are processed accurately and effectively on a day to day basis minimizing risk to the Bank and negative impact to customer

Complete assigned tasks accurately & within established standard

Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines. Identify areas of risk and escalate as necessary

Support a diverse and inclusive workplace

Contribute to a positive and respectful work environment

Support the team by continually developing knowledge and being current on AML/KYC/KYB requirements and regulations

Keep others up to date on relevant and useful information related to day to day activities

Identify, suggest and actively participate in process improvements

Understand and apply TD Bank/Banking Services operating policies and procedures

Demonstrate flexibility by adapting to change within business area and unit

Adopt new process and technology improvements

Ensure a thorough understanding of Small Business Banking current account opening, account maintenance and Know Your Customer (KYC)/ Know Your Business policies and procedures (KYB)

Additional Information 

The successful candidate must be able to work well independently and as part of a team

Must possess excellent organizational skills

Excellent communication skills, both verbal and written are essential

Must be accurate, resourceful and have a willingness to learn

The successful candidate must be an enthusiastic individual who demonstrates the ability to work in changing, fast paced, deadline oriented environment

Solid computer skills are required

Customer driven with a focus on providing exceptional customer service at all times

Ability to take ownership of a situation at all times and know when to escalate issues as required

College and/or university degree would be an asset

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