Operations Service Officer Iii

  • 3-5 Year
  • Mississauga
  •   Posted On: October 13, 2018
  •   Skills:  Banking Operations, Communication, Organisational, Time Management

Job Overview

Roles & Responsibilities

Job Description

We are responsible for reviewing and remediating tax documentation to comply with the FATCA and CRS legislation. We operate with a strong focus on identifying deficient forms and resolving through further communications with our customers. We support our customers and partners enquiries via telecommunications and written correspondence. Our mission is to deliver on First Time Right, enabling end-to-end service excellence for both customers and partners leading to a Legendary experience.

Job Requirements

Ability to provide sound advice and solutions utilizing established customer service framework

Provide subject matter expertise for internal and external parties

Work closely in a team environment in order to meet individual and team driven benchmarks and service level agreements

Utilize existing data entry skills ensuring speed and accuracy are balanced out

Must be able to communicate effectively and professionally (verbal and written)

Demonstrate excellent time management skills

Ability to make decisions in order to mitigate loss

Actively provide continuous improvement suggestions and communicate value added input during huddles and meetings

Other Skills/Qualifications:

Good organizational skills

Ability to work well in a team setting

Ability to work well under pressure and tight timelines

Keyboarding, data entry skills

Strong knowledge of Microsoft Office Suite of products

Strong attention to detail

Knowledge of administrative applications, CIF, Creditlink etc….

Strong relationship management skills

Problem solving skills

Must be able to communicate effectively

Demonstrate excellent time management skills

Enthusiastic individual who demonstrates the ability to work in a high volume, fast paced and high risk environment

Ability to adapt and embrace change

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