Outlets Manager

  • 3-5 Year
  • Niagara Falls
  •   Posted On: August 24, 2018
  •   Skills:  Excel, Hospitality Management, Interpersonal, Time Management

Job Overview

Roles & Responsibilities


Create annual and semi-annual business plans, strategies, and controls, including cost-benefit analysis of equipment, new initiatives, revenue maximization, management and supervisory skill assessment. Recruit, hire, train, schedule and evaluate the effectiveness and efficiency of all outlet staff focused toward continuous personal development and success. Counsel team members, ensure all operating equipment and control standards and systems are used. Generate applicable departmental reports. Manage projects as needed. Supervise outlet areas to ensure that operations are effectively, safely and efficiently carried out, while continually looking for ways to improve Outlet operations in order to increase revenue and decrease cost.


Commitment and passion to maximizing guest satisfaction in each stage of the guest experience. Establishes immediate credibility with guests and staff – leads all staff by example

Demonstrate willingness/enjoyment to attend to the needs of others

Above-average analytical and report writing skills as they pertain to problem/opportunity identification, analysis, and corresponding options/solutions

Ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks among staff, multiple guests/multiple items/products; Employs persuasion and influence to initiate and/or resolve matters; Excellent interpersonal skills

Demonstrate the ability to lead/supervise a team of operating staff

Demonstrate the ability to set high performance standards/ targets for each aspect of the operation and demonstrates urgency to achieve critical goals and objectives

Focuses and develops all staff on key objectives to the best of their personal capabilities and directs staff in an efficient and forthright manner

Competency in general accounting, basic mathematics, and report-writing

Excellent organizational and time management skills as well as the ability to work effectively under pressure.

Demonstrates personal involvement and supervision to ensure the workplace is safe for all guests and staff

Enforces all health and safety/sanitation standards including preventative maintenance as it pertains to kitchen areas

Working knowledge of computerized Point of Sales system, knowledge of micros preferred

Demonstrate the ability to maintain and order fresh produce, as well as maintain portion controls and quality standards

Knowledge and conversational ability to train staff to effortlessly provide exceptional guest experiences

Train and correct staff, as required, in order to ensure all staff operate at a consistent level of performance

Experience in creating related business plans, revenue growth strategies, internal controls as they relate to the Ontario attractions industry

Ability to follow controls and cash balancing procedures for Outlet Staff

Ability to interview and carry out reference checks for potential new employees

Will be able to complete team performance evaluations and reviews by providing feedback and conducting daily score cards/ ‘secret shopper’

Responsibility in handling and responding to guest complaints

Ability to carry out and assist with month end checklist, inventory counts and submissions

Microsoft and Excel skills to be able to update revenue reports and labour tracking

Ability to update when needed, existing control and procedure manuals including development of new manuals

Smart Serve certified

Safe food handler certification preferred

Minimum of 3 years of experience in a manager/supervisory position in the food service/hospitality industry

Must be able to work all shifts including weekends and holidays

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