The Patient Access Representative (Scheduling) is a valuable member of the Patient Access team and has a significant impact on the effective operation of patient scheduling/ registration functions at Mackenzie Health. This position is responsible for the accurate and efficient pre-registration, registration and scheduling services by phone to support quick and easy front desk check in, maintaining a progressive and personalized health care environment for patients.
Accurately deciphers and transcribes physician orders into electronic medical record (EMR).
Schedules physician orders into electronic medical record (EMR).
Scans and attaches physician orders (requisition/ referral) into electronic medical record (EMR).
Interviews patients by phone and enters precise registration information into electronic medical record (EMR).
Validates patient health card information to determine eligibility and actions accordingly.
Educates patients on fees associated with visits. Obtains credit card information on electronic billing consent, when applicable.
Accurately advises patients of related appointment instructions/ preparations and what to expect upon arrival at Mackenzie Health.
Sets reminder call notifications by patient preference.
Answers patients/ physician offices’ scheduling/ registration requests by phone.
Confirms, reschedules and cancels patient appointments.
Pre-registers patients by phone for upcoming appointments.
Auto faxes scheduling orders/ requests.
Training and orientation of new staff.
Other duties as assigned.
Medical terminology certificate required or completion within 3 months of hire.
Graduate of a Medical Office Administration Program or equivalent combination of post-secondary education and/or relevant experience, required.
A minimum of one year scheduling experience or a minimum of two years of registration experience in a hospital setting, preferred.
Well-developed keyboarding/ computer skills with a minimum keyboarding speed of 50-60 wpm and experience using Hospital ADT System (s) and Microsoft Excel, Word and Outlook.
Excellent customer focus with demonstrated ability to work well with fellow staff, internal and external customers.
Ability for self-direction and to work independently exercising sound judgment with minimal supervision.
Effective time management and organizational skills with an ability to work well under pressure, prioritize and manage multiple demands in a fast pace environment.
Demonstrated initiative, stewardship, and teamwork skills.
Demonstrated excellence in problem solving and critical thinking skills.
Demonstrated excellence in verbal and written English communication.
Ability to speak a second language, an asset.
Strong interpersonal skills.
Maintains own competency.
Seeks help and accepts guidance when a gap in competency is identified.
Continually seeks ongoing education.
Promotes and assists with activities for quality improvement.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
This position is being represented by OPSEU