Relationship Manager C

  • 3-5 Year
  • Edmonton
  •   Posted On: April 16, 2018
  •   Skills:  Relationship Management, Retail Banking

Job Overview

Roles & Responsibilities

Relationship Manager C

You’ve got a strong internal drive, an entrepreneurial spirit and a passion for making a difference through your work. You describe yourself as someone who loves to live outside your comfort zone, a trailblazer who constantly seeks new ways to learn and grow.

If that sounds like you, ATB Financial Business & Agriculture (B&Ag) is THE place to work for you. The B&Ag group at ATB is dedicated to helping support the success of Alberta’s entrepreneurs and farmers. As a part of our continued growth and unrelenting desire to provide innovative solutions to our customers, we have an exciting opportunity for the right candidate to make a significant impact on our small business and agriculture clients in Alberta. 


Reporting to a Director – Business & Agriculture, the Relationship Manager C (RMC) works with a team of Business and Agriculture (B&Ag) associates and business partners and is responsible for increasing and retaining business based on annual growth targets, and increasing the profitability of a specified portfolio of B&Ag customers. The portfolio managed by the RMC is the most complex and requires the ability to provide easy to understand solutions for their B&Ag business customers needs. 

At the heart of it, you are a relationship builder and connector who thrives on supporting the needs of our small business and agriculture clients in the province. You aim to become a trusted advisor through consistent support and a genuine desire to understand where our clients are, where they came from and where they are going. 

You meet and exceed customer needs and expectations by identifying products, services and opportunities they may not be aware of, in order to grow their business 

You achieve set portfolio targets by growing your existing book of business and developing a pipeline of new loans and deposits

You refer customers to the appropriate partner and effectively translate B&Ag and Market information for the entire branch team emphasizing its relevance to their business while growing partnerships

You effectively manage your existing portfolio of B&Ag customers which includes renewing expired credits, initiating and following up on arrears and debt recovery

You effectively manage operational, regulatory & credit risk to ensure ATB’s risk tolerance is adhered to

You handle customer inquiries, concerns, and complaints expertly by resolving them in a timely manner

You actively participate in internal and external events, promoting ATB Financial by supporting initiatives that are important to the success of Albertans

You have the capacity to work collaboratively with clients in a virtual manner, and are proactive in building relationships with clients and communities you are not always physically present in


Connector: You build relationships naturally, and bring people of mutual interest together easily 

Translator: You have an uncanny capacity to convert large volumes of information, complex or ambiguous, into readily-understood communication

Hungry: You combine the intrinsic motivation and drive to excel with the ability and determination to achieve success

Customer Service Passion: You have an unrelenting desire for exceptional service by going beyond expectations

Business Judgment: You are keenly aware of business issues, processes and outcomes that could affect ATB & the client

Job Requirements


Post secondary education in business, agriculture or related equivalent experience 

3-5 years previous experience in retail banking or commercial lending to small and medium sized enterprises

Proven ability to generate new business and meet established targets

Demonstrated experience analyzing financial data and structuring credit recommendations

Demonstrated knowledge of the drivers of business cash flow and how to apply basic principles of effective cash flow management

Demonstrated success with building collaborative relationships both virtually and in person

Strong negotiation and relationship building skills

Ability to evaluate the attractiveness of new business opportunities

Demonstrated entrepreneurial mindset with a confident, tactful and a persuasive demeanor

An inquisitive approach with the proven ability to connect and engage with new and existing clients with ease

Strong verbal and written communications skills

Broad based business knowledge and acumen

Agriculture lending experience strongly preferred

As a team member with the Business & Agriculture (B&Ag) group at ATB, you can expect:

Challenging work that serves as a stepping stone or building block for a fulfilling career in financial services

The opportunity to work in a results oriented work environment – giving you the autonomy to be where you want to be, when you need to be

The ability to grow your career without ever having to leave the province

The capacity to work with in house experts who understand the in’s and out’s of Alberta and are all dedicated to the success of the province

Bragging rights! Knowing you work for an employer who is a true partner to Alberta and our small business and agriculture clients

About ATB Financial

Alberta Treasury Branches, doing business as ATB Financial,[2] is a financial institution and Crown corporation owned by the Province of Alberta. ATB operates in Alberta only, providing financial services to nearly 700,000 Albertans and Alberta-based businesses. ATB has 172 branches and 135 agencies, serving a total of 243 communities in Alberta. Wealth management services are offered under the name ATB Investor Services or ATBIS. ATB has more than 5,000 employees. Headquartered in Edmonton, Alberta, Canada, with total assets of C$43.1 billion (2015 Annual Report), ATB is the largest Alberta-based financial institution.

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