As a member of the Branch Management team, the Branch Administrator is responsible for contributing to the overall success of the branch by ensuring a high level of client service achieved by effective operations and administrative efficiencies. KEY ACCOUNTABILITIES Manage all branch support staff by: • Providing on-going coaching and employee development, performance management, guidance, motivation and support • Resolving employee issues • Providing ongoing employee recognition by recognizing and rewarding success • Resolving issues/negotiating compromises between support staff and Advisor or other team members • Finalizing annual objectives and employee development plans • Managing workloads • Planning and facilitating support staff meetings • Building a culture of high performance and continuous improvement • Interviewing and selection of candidates • Co-ordinating the set up and on-boarding of new support staff • Providing on the job training for new employees • Maintaining all Human Resources administration and employee records Manage the quality and efficiency of branch operations by: • Ensuring the cage operations run smoothly • Working to resolve any system issues that have been escalated by Branch Systems Administrator • Working with the Branch Manager on the departure of an Advisor • Co-ordinating the set up and on-boarding of new Advisors • Managing branch facilities and security access to branch • Liaising with Head Office/Regional Office regarding new initiatives • Co-ordinating meetings for Head Office presentations Management of New Issues by: • Distributing branch allocations to Advisors • Monitoring the Branch new issue/BOT position • Reconciling branch allocation with placement in client accounts and with Head Office • Ensuring positions are ticketed to client accounts • Liaising with Syndication department on presentations Manage and implement procedures to ensure compliance with corporate policies and industry regulatory bodies by: • Ensuring branch adherence to privacy and anti-money laundering requirements • Maintaining all branch compliance files • Assisting with client complaints • Approving trade corrections • Effectively communicating policies, procedures, new systems, new initiatives and organizational changes • Acting as the branch contact for internal audit • Monitoring the Continuing Education requirements for all licensed staff Supporting Branch Manager with Branch expense management by: • Conducting Financial Information System (FIS) queries on various expenses • Assisting in preparing and monitoring branch budget • Approving and managing all branch expenses (eg. Supplies, etc) Supporting the Advisors by: • Resolving commission related inquiries • Providing advice and support on HR related issues • Assisting in optimum functioning of the team QUALIFICATIONS • Previous experience in a Support Staff position preferred • Some supervisory experience • Excellent written and verbal communication skills • Strong organizational skills • Strong management skills • Strong interpersonal skills when interacting with both staff and external clients • Ability to take initiative and work independently • Ability to meet deadlines • Knowledge of Microsoft systems: Word, Excel and Powerpoint • Previous industry experience EDUCATION AND ACCREDITATIONS • Minimum 5 years in the Investment Industry • Canadian Securities Course (CSC) • Conduct and Practices Handbook (CPH) • Investment Representative Training (IRT) • Licensed as an Investment Representative or willingness to become so within 12 months of hire date • Post Secondary Education
The Bank of Nova Scotia (French: Banque de la Nouvelle-Écosse), operating as Scotiabank (French: Banque Scotia), is a Canadian multinational bank. It is the third largest bank in Canada by deposits and market capitalization. It serves more than 23 million customers in over 55 countries around the world and offers a range of products and services including personal and commercial banking, wealth management, corporate and investment banking. With assets of $896.487 billion, Scotiabank shares trade on the Toronto and New York Stock Exchanges.
Hi! How can we help you?
Click below button to start chat