Senior Administrative Assistant- Paraprofessional

  • 5-7 Year
  • Toronto
  •   Posted On: November 6, 2017
  •   Skills: 

Job Overview

Roles & Responsibilities

External Posting Description The role of the Paraprofessional is to provide senior-level administrative support, typically for three to five Partners. The individual is expected to work alongside their Partners to proactively support the management of the Partners’ practices. The Paraprofessional must be detail oriented, anticipatory, organized and able to work independently in a fast-paced environment while managing confidential information.   The Paraprofessional possesses a practical body of knowledge that is applied in the delivery of practice support and market development. This support includes tracking, driving and coordinating end-to-end client deliverables and marketplace activities. Direct administrative support for the Partners includes drafting correspondence, email and calendar management, expense reporting, travel arrangements and reporting using the firm’s resources/software.   A Paraprofessional provides an elevated level of administrative support according to the needs of the specific Partners assigned. This role includes, but is not limited to, the following primary duties:

  • Represent the Partner in a professional and confident manner, in both written and verbal communications, internally and externally
  • Proactively manage the Partner’s schedule with respect to client events and business-related activities, with minimal input and direction
  • Handle work-related matters on behalf of – and alongside – the Partner, some of which are highly confidential in nature
  • Proactively drive the client life cycle with primary responsibility for meeting client deadlines with quality deliverables
  • Anticipate business and client service needs, demonstrating resourcefulness and critical thinking
  • Develop business acumen in order to anticipate internal and external client needs (e.g., independently anticipate the next step in a process, prompt the client, be resourceful and one step ahead)
  • Actively develop knowledge of our external clients (i.e., market intelligence) in order to enable high-quality client deliverables and focus on proactively enhancing service excellence
  • Identify opportunities to be a brand ambassador by building strong relationships with the Partner’s external clients, marketing and account support teams, so that access to clients can be expedited via these positive relationships
  • Work collaboratively, leveraging appropriate firm resources (e.g., One Team and other shared services) to manage, own and minimize administrative tasks for the Partner
  • Coordinate, support and contribute to a variety of special projects for the Partner and/or service line
  • Coordinate and attend internal/external meetings as requested to document action items for independent follow up
  • Support the agile workplace including location and reservation of appropriate space and other required resources
  • Flexibility and accessibility after hours is a requirement

  External Posting Qualifications Qualifications

  • Minimum 5 years’ experience supporting multiple executives in a professional, fast-paced and deadline-driven environment
  • Exceptional commitment to client service and continuous improvement
  • Ability to deal with highly confidential information; diplomacy, conciliation and discretion are all vital in this role
  • Demonstrated aptitude to prioritize tasks based on comparative importance and urgency
  • Ability to work with minimal supervision and direction
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Effective decision-making ability
  • Confident communication and active listening skills are critical
  • Excellent interpersonal skills and a demonstrated ability to build effective relationships and work collaboratively in a team environment
  • Demonstrated enthusiasm for continuous learning relevant to the role
  • Flexibility to work overtime, if required
  • Advanced-level knowledge of common industry software such as Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe Acrobat, as well as Deloitte-resident packages such as Aderant and CRM
  • Fluency in French or Spanish would be an asset

  In addition to the above qualifications, the successful candidate must be computer savvy and will be asked to become proficient with various software applications specific to the needs of the service and region such as:

  • Client/Mandate activation
  • Resource tracking and utilization support
  • Compliance document tracking

About Deloitte

“Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, tax, and related services to select clients. These firms are members of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”). Each DTTL member firm provides services in particular geographic areas and is subject to the laws and professional regulations of the particular country or countries in which it operates.

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