Senior It Technical Analyst

  • 5-7 Year
  • Toronto
  •   Posted On: October 10, 2018
  •   Skills:  Business Analysis - IT, Communication, Interpersonal

Job Overview

Roles & Responsibilities

The Senior Technical Systems Analyst role is responsible for providing global support for the procurement and deployment of the RBC Distributed Hosting Services (DHS) environment. The Sr TSA is a single point of contact for RBC’s internal business and technical partners to facilitate, manage, and expedite the requests of RBC servers


What will you do?

Server Consultation and Deployment

  • Provide concierge service to clients/stakeholders to deliver a safe and secure solution in a timely manner
  • Influence alternative technologies that provide more compute at a lower footprint or cost
  • Planning and Implementation
  • Attend planning and implementation meetings to ensure projects are delivered on time and within budget
  • Identify and prioritize critical business initiatives with additional time for any delays that may be incurred
  • Liaise with vendors to provide alternative solutions that meet project requirements outside the existing infrastructure

Training/Personal Development & Documentation

  • Participate in cross training initiatives and provide input to training programs
  • Maintain operational knowledge of the tools and technologies
  • Utilize opportunities to educate / train team based on real time occurrences


What do you need to succeed?

Must-have

  • College Degree in Computer Science/Business or a related field or Equivalent years of experience
  • Strong interpersonal and communication skills; ability to communicate with people in a wide variety of areas and at various levels
  • 5-7 years of relevant experience in Technical Analysis
  • Maintain a strong understanding of relevant technology products and services in the marketplace
  • Manage a varied, unpredictable workload, while interacting with a team of specialists providing support to various projects.
  • Understanding of Incident and Change Management
  • Ability to learn and absorb quickly new concepts (in tools and systems), apply new knowledge as appropriate and transfer knowledge to others
  • Strong ability to manage expectations with team, management and clients, and deliver on them

Preferred Skills:

  • Windows/UNIX Server Operating Systems
  • Knowledge of RBC Infrastructure
  • Knowledge of ITIL
  • Knowledge of Lean Six-Sigma
  • Hosting Components (Servers, Mainframes, Storage, Databases, etc)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Opportunities to building close relationships with clients
  • Access to a variety of job opportunities across business and geographies


About RBC

Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.


Inclusion and Equal Opportunity Employment

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

About Royal Bank of Canada

he Royal Bank of Canada History site has been created to remember and celebrate our heritage and the generations of men and women who transformed our company into a leader in Canada and a growing force in countries around the world. Over the years we have invested in the future by delivering quality products, creating jobs, protecting the environment, respecting diversity and making a difference in the communities that we serve. Our shared values of service, teamwork, responsibility, diversity and integrity help guide our behaviours and decisions, inspire us to lead in diversity and inclusion and define what it means to be a responsible corporate citizen. Today, approximately 79,000 client-focused and committed employees help us earn the right to be our clients’ first choice, differentiating us as an exceptional source of advice for the 16 million clients worldwide that we serve.

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