Senior Product Manager - Telus Managed It Services (mits)

  • 7-10 Year
  • Vancouver
  •   Posted On: September 18, 2018
  •   Skills:  Communication, Interpersonal, Product Management, Time Management
  • Industry: Telecom
  • Job Type: Full Time

Job Overview

Roles & Responsibilities

This role is an opportunity to be at the center of driving strategic thinking and business results for the Hosted Infrastructure Services (HIS) market in Canada.

Here’s the impact you’ll make and what we’ll accomplish together

Ideally you are a natural change-agent who is excited by new business models leveraging the latest technologies, and are equally passionate about delivering exceptional customer experiences through a best in class value chain.

TELUS Managed IT Services (MITS) seeks an innovative, energetic Senior Product Manager. The focus will be innovative Hosted Infrastructure products supporting both Enterprise and Mid-market Business Solutions market segments.

Here’s how

  • Identify & assess new business opportunities to drive differentiated, compelling, profitable Managed IT offerings, leveraging experience & industry knowledge
  • Develop detailed financial analysis, business case and scenario modeling against current state and/or recommended strategy
  • Present concepts, recommendations, and strategy to stakeholders and leadership
  • Advise and consult cross-functional/cross-business stakeholders for initiatives that span technology domains: storage, backup, compute, networking, & services
  • End to end product accountability; including product concept, design & lifecycle; working across stakeholder groups, cross-functional teams, partners and vendors
  • End to end business accountability; including entire value chain, associated revenues/costs, as well as remedial & enhancement activities
  • Contribute to the MITS – Hosted Infrastructure Services roadmap and pricing strategy to address key market and competitive dynamics all aligned to corporate objectives, operations capabilities, and service evolution priorities
  • Achieve revenue, profitability and customer success targets for products under management; regularly review and improve the performance metrics
  • Drive continuous product & process improvement for superior competitiveness and high Likelihood to Recommend (L2R) using consistent, deep engagement with all stakeholders


You’re the missing piece of the puzzle

  • Demonstrated knowledge of Information Technology (IT) ) industry, especially evolving data centre storage, data protection, compute & networking technologies/ deployment models
  • Solid knowledge of Managed Services related to multi-tenant storage as well as server virtualization & networking technologies
  • Understanding of product management best practices
  • Strong business acumen and understanding of key financial performance drivers, sales/marketing strategy, customer experience, and value chain
  • Familiarity with TELUS Wireline order to cash systems, as well as related TELUS methods and processes
  • Possess an innate business-ownership mentality taking full accountability, while developing & growing your business
  • Strong ability to work in a virtual team, with shared objectives, priorities and goals
  • Must be self-motivated with pro-active attitude and high enthusiasm
  • Strong time management skills while maintaining high attention to detail and prioritizing a heavy workload
  • Strong interpersonal skills including ability to create clarity & communicate complex concepts to technical and non-technical stakeholders
  • Ability to deal with ambiguity and handle escalations & obstacles positively
  • Demonstrated history of creativity, innovation and solid problem solving
  • Expert PC skills including Microsoft (MS) Word, Excel, & PowerPoint
  • University degree in Business, Compute Science, and/or Engineering
  • 7+ years successful experience in the IT or telecommunications industry in a Product Management, Business Development role and/or IT Sales/Solutioning/Architecture role/s
  • 7+ years business-to-business experience and/or managed services experience


Master of Business Administration (MBA) degree is an asset however proven track record of delivery and execution is equally valid

Marketing, business, technical or management certifications and/or professional designations like Information Technology Infrastructure Library (ITIL), Lean Six Sigma (LSS), Pragmatic, Amazon Web Services (AWS), Microsoft (MS), etc

About Telus Communications

elus Communications (stylized as TELUS) is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and IPTV television. The company is based in the Vancouver, British Columbia area; it was originally based in Edmonton, Alberta, before its merger with BCTel in 1999. Telus's wireless division, Telus Mobility, offers HSPA+, and LTE-based mobile phone networks. Telus is the incumbent local exchange carrier in British Columbia and Alberta. Telus's primary competitors are Shaw Communications in the Western provinces, and Bell Canada and Vidéotron General Partnership in Quebec.

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