Accurately document and update records in required systems.
Provide prompt resolutions to customer inquiries by providing appropriate and accurate information.
Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner.
Field billing inquiries from customers while assisting in activating new service provisions, providing plan upgrade information, and cross-selling when applicable.
Test, analyze and clear customer reported trouble
Interpret customer records and repair tickets
Strong customer service skills
Strong language skills in English, written and spoken
Excellent communication and presentation skills
Ability to work within a 24/7 environment
Requires high school diploma or equivalent
Basic computer operations
Computer savvy with a keen interest in understanding how things work
PC and hardware troubleshooting
Solid problem-solving skills with proficient attention to detail
Experience working in MAC and PC operating systems
Familiarity with remote desktop environments
Ability to multitask between systems
Ability to quickly adapt to change
Application and software support, minimum of 6 months experience
Previous Customer Contact Centre Experience
Basic knowledge of accounting is a nice to have but not required
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